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(TWRP) Swipe to factory reset or even wipe dalvik cache always failed, reads 0MB

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Good day,

as i mentioned above, can someone help me please. im planning to update the new version and to flash it since it requires to do so. i can do wipe cache
but when i try to wipe Dalvik cache and even data, it says FAILED. says unable to mount storage,data. most of all my internal memory reads 0mb
would like to know how to fix this and what’s causing this thanks!


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